The ITIL best practices

ITIL is a process-based approach. It aims to improve the quality of IS services by creating a centre function


Career opportunities

Convert your it in a real activity support

English company

BNP had to raise service levels without increasing costs, Sapiens Consulting were able to assist with the deployment of ITSM.

AG2R la mondiale

AG2R asked Sapiens Group to deal with the evolution of their IT management tool.

France Télévisions

Sapiens Group's task was to assess the service management processes.

AG2R la mondial
France Télévisions

We have been asked to manage BNP Paribas' IS service management solution.

We helped improve users satisfaction with the tool by understanding their needs and enhancing the existing features used and developing new ones.

We have also developed interconnections between the ITSM tool and the set of solutions and applications in place, such as incident management, reporting, supervision. 

Responsible for the tool migration onto a more recent version, we managed the different stages of qualification, production start (not completed yet) and customisation. We helped BNP to benefit from a tool that entirely suits their needs and help them gain time and reduce costs.

AG2R la mondial

AG2R asked Sapiens Group to deal with the evolution of their IT management tool and th

Sapiens Group team is involved in the migration of AG2R's ITSM tool technical platform as well as in the study for that tool upgrade.

In addition to typical evolution tasks (incident fixes, workflow optimisation...), our consultants worked on crucial specific developments to answer the company's new needs due to the merger betweenAG2RandLa Mondiale.

Our team helped contribute to their IT service management improvement and keep working with AG2R to answer their requirements and needs.

France Télévisions

Our team made a ITSM gap analysis and managed the launch process


What's new?

Looking for an ITSM expert?

Itil Consulting is a company specialized in set up of process ITILand IT services managmentof the organization

ITIL Consulting is an expert in consulting and deployment of buisness solutions for it clients

Choosing ITIL Consulting makes it possible to benefit from the expertise of a company on a human scale. Sapiens makes it different thanks to its technology and financial independency concerning IT business solution deployment. It gives us complete transparency on our technological expertise, recommendations and advice. ITIL, COBIT, ISO 20000, CMDB...

In order to succeed, our dedicated team that counts more than sixty co-workers is continuously trained to international standards, procedures and IT tools. The aim of these training is for our consultants to gain busines skills related to the clients' environment.

ITIL V2 versus ITIL V3 in few words

ITIL (Information Technology Infrastructure Library) is a series of core publications that lists ITSM best practices suggested by the United Kingdom's Office of Government Commerce (OGC).

ITIL improves the quality of ISSI via a process approach by creating the function Service Desk.

ITIL V3,composed of 5 publications, each of which covers an ITSM lifecycle stage. It brings two main evolutions on the control of service lifecyle, which are: