ITIL v2

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ITIL v2

Service Support and Service Delivery are the two main elements of ITIL v2 amongst nine publications on Service Management.

The Service Support ITIL discipline focuses on the support of the IT services. It makes sure that the client can access appropriated IT services and takes into account the following elements:

  • Service Desk
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Configuration Management

 

The Service Delivery ITIL discipline focuses on the IT services delivery. It deals with services that need to be delivered to provide adequate support to business users.  It takes into account the following elements:

  • IT Financial Management
  • Capacity Management
  • Availability Management
  • IT Continuity Management
  • Service Level Management

 

The seven other publications are the following:

  • Planning to Implement Service Management
  • Security Management
  • ICT Infrastructure Management
  • The Business Perspective
  • Application Management
  • Software Asset Management
  • ITIL Small-Case Implementation – dedicated to smaller companies

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