ITIL v2
ITIL v2
Service Support and Service Delivery are the two main elements of ITIL v2 amongst nine publications on Service Management.
The Service Support ITIL discipline focuses on the support of the IT services. It makes sure that the client can access appropriated IT services and takes into account the following elements:
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
The Service Delivery ITIL discipline focuses on the IT services delivery. It deals with services that need to be delivered to provide adequate support to business users. It takes into account the following elements:
- IT Financial Management
- Capacity Management
- Availability Management
- IT Continuity Management
- Service Level Management
The seven other publications are the following:
- Planning to Implement Service Management
- Security Management
- ICT Infrastructure Management
- The Business Perspective
- Application Management
- Software Asset Management
- ITIL Small-Case Implementation – dedicated to smaller companies
contact us
by email :
By Phone :
Head Office
by mail
nmeasson@sapiensgroup.fr
+44 (0)207 156 7878
+33 (0)1 75 84 84 93
SAPIENS SOLUTIONS LIMITED
Victor House 81 Oxford Street
W1D 2EU London
United Kingdom
SAPIENS GROUP PARIS - Head Office
13, rue Salomon de Rothschild
92150 SURESNES
France
SAPIENS GROUP LYON
21 rue François Garcin
69003 LYON
France
SAPIENS GROUP NANTES
2 rue de Crucy L'Acropole
BP 60515
44005 NANTES cedex 1
France
SAPIENS GROUP TOULOUSE
478 rue de la Découverte
CS 67624 - Mini Parc 3
31676 LABEGE Cedex
France