Incident Management

Incident Management aims to record, classify, restore and close incidents. This process consists of a structured and consistent database of incidents already seen on the IS. Usually, this process is launched as an answer to a customer’s call or an automatic event coming from a security system for instance. According to ITIL’s norms, the main goal of that incident management process is to restore the service functioning as fast as possible consequently with a minimal breakdown for the company; thus insuring the best availability level and services.

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• Service Automation
• CMDB
• ITIL
  • ITIL v2
    • Service Desk
    • Incident Management
    • Change Management
    • Release Management
    • Configuration Management
    • IT Financial Management
    • Capability Management
    • Availability Management
    • IT Service Continuity Management
    • Service Level Management
  • ITIL v3
• CMMI
• COBIT
• Asset Management
• Automatic discovery
• Business Intelligence
• eSCM eSourcing Capability Model