Continual Service Improvement

This volume deals with continual service improvement, which occurred through a seven-step process to align and realign IT services to changing business needs.

The seven steps are the following:

• Identify the strategy for improvement
• Define what you will measure
• Gather the data
• Process the data
• Analyse the information and data
• Present and use the information
• Implement improvement

Need Experts?

• Service Automation
• CMDB
• ITIL
  • ITIL v2
  • ITIL v3
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement
• CMMI
• COBIT
• Asset Management
• Automatic discovery
• Business Intelligence
• eSCM eSourcing Capability Model