Service Operation
Service Operation
This volume deals with service supply and their support through implementation and control of all the current operations. Monitoring of service performance and indicator evaluation are the main activities aiming at gathering the data required to a continual service improvement. They also allow the optimisation of operation costs and maintenance costs both actual and non-planned; as well as functionality optimisation by aiming operational efficiency. Service operation must occur in an environment where the following elements are balanced:
- Business and IT views
- Stability and reactivity
- Quality and cost
- Reactivity and pro-activity
The processes are the following:
- Event Management
- Incident Management
- Problem Management
- Request Fulfilment
- Access Management
The functionalities are the following:
- Service Desk
- Technical Management
- IT Operations Management
- Application Management
contact us
by email :
By Phone :
Head Office
by mail
nmeasson@sapiensgroup.fr
+44 (0)207 156 7878
+33 (0)1 75 84 84 93
SAPIENS SOLUTIONS LIMITED
Victor House 81 Oxford Street
W1D 2EU London
United Kingdom
SAPIENS GROUP PARIS - Head Office
13, rue Salomon de Rothschild
92150 SURESNES
France
SAPIENS GROUP LYON
21 rue François Garcin
69003 LYON
France
SAPIENS GROUP NANTES
2 rue de Crucy L'Acropole
BP 60515
44005 NANTES cedex 1
France
SAPIENS GROUP TOULOUSE
478 rue de la Découverte
CS 67624 - Mini Parc 3
31676 LABEGE Cedex
France