eSCM, a long-term capability maturity model for IT services providers and their customers

eSCM – eSourcing Capability Model is a framework developed by ITSqc at Carnegie Mellon University, Pittsburg, who already developed the CMMI model

eSCM was developed in order to improve the relationship between IT services providers and their customers within the scope of service supply dedicated to IS (facilities management, distance support, application supply, telecommunication link supply…)

• eSourcing Capability Model Client Organisation (eSCM-CL): Applications, Management, ASP, IT/Telecommunication, Support Data Center, Engineering services, Data capture, Integration alanysis…)
• eSourcing Capability Model Service Provider (eSCM-SP)

eSCM aims to bring IT Sourcing domains and BPO domains together

IT Sourcing includes:

• Application management

Business Process Outsourcing includes:

• Recurrent operations
• Project development
• Staff transfer
• Several-year contracts
• Transformation of organisations

eSCM in-depth

e-Sourcing Capability Model brings the entirety of IT sourcing domain, the management of applications and the entirety of BPO (Business Process Outsourcing) together.

The eSCM comprises some best practices that match ITIL v3. They aim to:

• For the client: to have a way to assess providers
• For the provider: to have guidance and rules to optimise, organise and improve the outsourcing lifecycle

The 5 level of eSCM describe an improvement path that client should expect service providers to travel

• Providing services
• Consistently meeting requirements
• Managing organisational performance
• Proactively enhancing value
• Sustaining excellence

eSCM: a wise approach to sourcing

• ITIL v3 recommends the use of e-SCM’s
• ITIL v3 et e-SCM’s are IT Service Management Guidance

ITIL v3 and e-SCM’s are complementary and compatible.

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• eSCM eSourcing Capability Model