Capability Management

Capability management allows evaluating if customers’ needs are fulfilled by the IS in terms of capability and performance. It also measures the cost and capacity balance as well as capability efficiency.

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• Service Automation
• CMDB
• ITIL
  • ITIL v2
    • Service Desk
    • Incident Management
    • Change Management
    • Release Management
    • Configuration Management
    • IT Financial Management
    • Capability Management
    • Availability Management
    • IT Service Continuity Management
    • Service Level Management
  • ITIL v3
• CMMI
• COBIT
• Asset Management
• Automatic discovery
• Business Intelligence
• eSCM eSourcing Capability Model