Service Design
Service Design
This volume aims to make sure that the design of new services or the modification of existing ones occurs in a holistic approach in which each factor has to be taken into consideration, such as cost (TCO), capability, availability, continuity, etc…
The processes are the following:
- Catalogue Management
- Service Level Management
- Capacity Management – with the following processes within:
- Business Capability Management – acknowledgment of future business needs and its supply capability according to its current use
- Service Capability Management – performance of IT services
- Component Capability Management – measures of IT infrastructure resources/components and control
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Supplier Management
contact us
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by mail
nmeasson@sapiensgroup.fr
+44 (0)207 156 7878
+33 (0)1 75 84 84 93
SAPIENS SOLUTIONS LIMITED
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United Kingdom
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92150 SURESNES
France
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France
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