Service Design

puce

Service Design

This volume aims to make sure that the design of new services or the modification of existing ones occurs in a holistic approach in which each factor has to be taken into consideration, such as cost (TCO), capability, availability, continuity, etc…

The processes are the following:

  • Catalogue Management
  • Service Level Management
  • Capacity Management – with the following processes within:
    • Business Capability Management – acknowledgment of future business needs and its supply capability according to its current use
    • Service Capability Management – performance of IT services
    • Component Capability Management – measures of IT infrastructure resources/components and control
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management

Need Experts?

What's new?

contact us

contact us

by email :

By Phone :

Head Office

by mail

nmeasson@sapiensgroup.fr

+44 (0)207 156 7878

+33 (0)1 75 84 84 93

 

SAPIENS SOLUTIONS LIMITED

Victor House 81 Oxford Street

W1D 2EU London

United Kingdom

 

SAPIENS GROUP PARIS - Head Office

13, rue Salomon de Rothschild

92150 SURESNES

France

 

SAPIENS GROUP LYON

21 rue François Garcin

69003 LYON

France

 

SAPIENS GROUP NANTES

2 rue de Crucy L'Acropole

 BP 60515

44005 NANTES cedex 1

France

 

SAPIENS GROUP TOULOUSE

478 rue de la Découverte

CS 67624 - Mini Parc 3

31676 LABEGE Cedex

France